Annual Convention Program

AVOID THE LAST MINUTE RUSH! To ensure your space in the seminars and functions of your preference, we encourage you to register ahead of time.  Your badge and other materials will be waiting for you in the Express Lane at the registration booth.  

Tuesday, November 5, 2019 

Power Talks  
Picture Perfect:  Putting Finishing Touches on a Professional Image - Liillibeth Claudio 9:00 - 9:30 AM $50 / $75
Unlocking Your Leadership Potential - Natasha Santiago 9:45 - 10:15 AM $50 / $75
Don’t Overwhelm Yourself:  Techniques to Tackle Stress - Yamileth Otero 10:30 - 11:00 AM $50 / $75
Empower Yourself - TBD 11:15 AM - 12:00 PM $50 / $75

Tourism Industry Guest Service Industry Olympics 2:00 p.m. - 6:00 p.m.

Guest Service Olympics Awards Ceremony 7:00 p.m. - 8:30 p.m. $40 / $65   

Wednesday, November 6, 2019     
Six Keys for Top Notch Service
- Annie Mariel Arroyo 8:00 AM - 5:00 PM $100 / $125

Drafting your Story Telling:   How to track travellers through storytelling - Carmen Portela / Local Guest 9:00 - 11:00 AM $50 / $75

Propiedad Intelectual - Maristela Collazo 9:00 - 11:30 AM $50 / $75

Chairman of the Board Luncheon / Panel- Trends in Travel and Hospitality:  Lessons from the Big Brands 11:30 AM - 2:00 PM $125 / $175
1.  Diana Plazas, Vice President, Owner & Franchise Relations + Brand, Marketing & Digital - Sheraton Hotels
2. Jorge Giannattasio - Hilton WorldwideModerador

Hotel Performance & the Data Trends in 2019
 - Rico Louw / STR 2:00 - 4:30 PM $50 / $75

Working with Influencers -
Jessica vanDop 2:00 -4:00 PM $50 / $75

Energy Conservation 
2:00 - 3:30 PM 

Complimentary GM's & People's Choice Networking Cocktail Reception 
7:00 p.m. - 8:30 p.m. $50/$65   

Thrusday, November 7, 2019  
Reputation Management - Ketchum -
Sara Garibaldi / Ketchum 9:00  - 11:00 AM $50 / $75

CPR Certification / Pathogens Certification -
Heriberto Hernández 9:00 AM - 3:30 PM $125 / $175

Luncheon -
Guest Speaker:  Travelzoo 11:30 AM - 2:00 PM $50 / $75

Serve Safe Certification -
Carlos Yunes 9:00 AM - 5:00 PM $150 / $175

Data Privacy Seminar -
Vanessa Carballido / MyDPO 2:00 -4:00 PM $50 / $75

Labor Laws Update -
Lic. Seda  Edwin Seda2:00 -4:00 PM $50 / $75

Trends -
Discover Puerto Rico Guest 2:00 -4:00 PM $50 / $75
 
Largest Happy Hour of the Tourism Industrry 
7:00 - 10:00 PM $40 / $65

Click Here for Registration Form