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Six Keys for Top-Notch Service Certification – A 8-hour workshop, created to promote top-notch customer service skills among service providers in Puerto Rico’s Hospitality industry, which contributes both to an individual’s advancement and to the island’s standing as a welcoming world-class destination.

Service Professional Certification – Provides basic tools and skills to service providers in the Food and Beverage industry, including bartenders. Attendees learn the characteristics of quality service, identify and anticipate customers’ needs, learn the different styles of classic service, enology and menus. It also stresses the importance of the connection between the waiter and the kitchen.