Annual Event Program

AVOID THE LAST MINUTE RUSH! To ensure your space in the seminars and functions of your preference, we encourage you to register ahead of time.  Your badge and other materials will be waiting for you in the Express Lane at the registration booth.  


  • Six Keys for Top Notch Certification | Instructor: Dr. Annie Mariel Arroyo

December 1, 2021 8:00 A.M.

This 8-hour workshop, was designed to promote top-notch customer service skills among service providers in Puerto Rico’s hospitality industry. In turn, these skills have a positive impact in an individual’s professional development and in the island’s standing as a welcoming world-class destination.

  • Time Management Techniques | Instructor: Alfredo Carrasquillo

December 1, 2021 8:00 A.M.

Time is the most valuable resource we possess, and perhaps the least one that we protect. Guided by the principle of moving from hard work to smart work, this workshop will discuss strategies and tactics we can implement to manage our time effectively, by establishing priorities properly, delegating and collaborating to achieve more and with better results.

  • Creating High Performance Teams | Instructor: Alfredo Carrasquillo

December 1, 2021 10:15 A.M.

As the old African proverb says: “If you want to get somewhere fast, go alone. If you want to go the distance, take a team.” The most important projects require collaboration, and collaboration demands effective teamwork. This workshop will discuss the principles and practices of high performing teams to develop a more robust “us” and achieve excellence outcomes.

  • Leadership Coaching for Effective Talent Development in Difficult Times | Instructor: Alfredo Carrasquillo

December 1, 2021 1:30 A.M.

In complex times, such as those we live in, developing our current and future leaders is crucial. One of the most effective tools to accelerate leadership growth is coaching. In this workshop, we will explain what coaching is about—particularly leadership coaching—and the principles and practices that drive growth and the development of leadership competences in our teams.

  • How to automate your email campaigns and social media. | Instructor: Irene Kravitz

December 1, 2021 9:00 A.M.

In the new digital era keeping up with trends and best practices can be trying. Through this 2 hour workshop you will learn about how to maximize the use of digital media including social media, email marketing and digital marketing for your companies benefits.

  • Active Shooter Seminar | Instructor:

December 1st, 1:00 p.m.

During the seminar will be discussed how to prepare to respond to an active shooter situation, actions to take and potential workplace violence indicators.

  • Effective Collaboration with Discover Puerto Rico

December 2, 2021 9:00 A.M.

Know the different ways you can collaborate with the DMO including MICE segment efforts, how to manage groups, social networks, website promotion, media coverage, multi-media and more.

  • Food Safety Certification | Instructor:

December 2, 2021 8:00 A.M.

The ServSafe program helps prepare you for the ServSafe Food Protection Manager Certification exam. Training covers these concepts:

The Importance of Food Safety, Good Personal Hygiene, Time and Temperature Control, Preventing Cross-Contamination, Cleaning and Sanitizing, Safe Food Preparation, Receiving and Storing Food, Methods of Thawing, Cooking, Cooling and Reheating Food, HACCP (Hazard Analysis and Critical Control Points), Food Safety Regulations

  • "Tattoos, piercing, hairstyles, cannabis use and other ongoing challenges in the workplace."| Instructor: Edwin Seda, Esq.

December 2, 20121 1:00 P.M.

The seminar will cover “grooming and appearance standards” that are not discriminatory; tattoos and place of employment; how far an employer can prohibit some hairstyles, length of nails, artificial nails, among other subjects. The use of medical cannabis in the workplace; recreational cannabis use, usage of “all gender bathrooms”; and other issues relevant to the 21st century workplace.

  • CPR and Blood Pathogen Certification | Instructor:

December 2, 2021 8:00 A.M.

The seminar will cover first aid, CPR and blood pathogens according to the standards of the American Heart Association.

Don’t miss the networking opportunities!

Resume and nurture those business relationships face to face at the following social events:

  • Chairman of the Board Luncheon- Luncheon with PRHTA's Chairman of the Board Joaquin Bolivar III.
  • People’s Choice VIP Cocktail Award: More than 15 restaurants compete for the favor of the public at this event.
  • Exhibition area located at the hotel foyer.
  • Super Stars Awards Gala: Join us in celebrating our industry peers at this gala, where the winners of the Employee of the Year, Supervisor of the Year, and Manager of the Year will be announced for each of the following member categories: Allied, Casino, Restaurant, and Hotel.

In the link below please find the registration form. Registration for the Gala and nominations are still open; sponsorship opportunities are still available. For details, contact Gerald Morales at 787-758-8001 or via email at 

PRHTA_Thank You Sponsors